MEAL Intern - Accountability
(Yemen – Aden)
Who are we?
The Danish Refugee Council
assists refugees and internally displaced persons across the globe: we provide
emergency aid, fight for their rights, and strengthen their opportunity for a
brighter future. We work in conflict-affected areas, along the displacement
routes, and in the countries where refugees settle. In cooperation with local
communities, we strive for responsible and sustainable solutions. We work
toward successful integration and – whenever possible – for the fulfillment of
the wish to return home.
The Danish Refugee Council
was founded in Denmark in 1956, and has since grown to become an international
humanitarian organization with more than 6500 staff. Our vision is a dignified
life for all displaced.
All of our efforts are
based on our value compass: humanity, respect, independence and neutrality,
participation, and honesty and transparency.
About
the role
Overall purpose of the
role:
The purpose of this role is to support accountability
and CFM (Complaints and Feedback Mechanism) activities within the MEAL team in
the Aden office through a learning and hands-on experience approach. The intern
will be trained on accountability practices and data collection processes, and
will gradually apply this knowledge to support ongoing activities. Through this
practical exposure, the intern will contribute to maintaining continuity of
work and help address operational gaps during the Accountability Assistant’s
leave.
This non-managerial position operates under
the overall supervision of the MEAL Team Leader, with technical support from
the Country Office Accountability Officer. The intern will support the
development and implementation of the DRC Yemen MEAL framework, with a focus on
accountability to beneficiaries and target groups. Responsibilities include
supporting hotline/toll-free operations, receiving, documenting, and processing
feedback and complaints through various channels, as well as assisting in other
MEAL activities such as verification, assessments, evaluations, and monitoring
tasks as assigned by the line manager.
Main
responsibilities:
·
Responsible for
receiving complaints and feedback from beneficiaries on the hotline, toll-free,
feedback boxes and/or any newly instituted feedback channels in addition to
ensuring that any sensitive feedback received are coded to the CFM
database/system.
·
Ensure the timely
entry of all feedback received from beneficiaries/stakeholders into the CFM
database and direct the feedback to the MEAL TL and MEAL Officer AAP for
following up if needed. Ensure escalation of serious complaints (such as Code
of Conduct violations and SEA violations) through the required channel.
·
Under the direct
supervision of MEAL Team Leader/Country Accountability Officer, coordinate with
the MEAL and program field staff to compile any feedback received through the
feedback channels which associated with the suggestion boxes, and ODM/PDM
activities.
·
Follow data
protection protocols and steps. Implement protocols for data protection,
storage, sharing, and security in the area of responsibility to ensure data is
stored in safely and confidentially.
·
Follow
accountability and ethical standards in everyday work, including a commitment
to AAP, PSEA and non-discriminatory service provision.
·
Support in
reviewing and translating the MEAL surveys/assessments.
·
Submit the CFM
database/report on a weekly and monthly basis to the MEAL Officer - AAP /MEAL
Team Leader/MEAL Manager
·
Perform other
duties as assigned by MEAL Team Leader. This may include supporting with MEAL
activities such as verification, baseline/endline surveys, PDMs, PSMs, etc.
Experience and
technical competencies:
Skills and Experiences:
·
Experience in the similar job with
national/international NGOs, public. Note: candidates with some experience
in community service provision (e.g. health, education, youth) and volunteering
will also be considered in place of formal NGO work experience.
·
Ability to collect data and perform data quality steps,
with strong attention to detail.
·
Demonstrated personal commitment to service provision
or volunteering within their community.
·
Ability to follow and communicate instructions in
relation to ethical principles including accountability to affected populations
principles.
·
Skill in MS Word, Excel, and general data literacy.
·
Ability to discuss and follow priorities.
·
Strong written and verbal communication skills (with a
preference for strong facilitation and communications skills).
Competencies:
·
Flexibility in carrying out tasks.
·
Good listener with clear
communication style for diverse population; patient and understanding
communication style.
- Adheres
to the DRC’s values and ethical standards.
- Promotes
the vision, mission, and strategic goals of the DRC Yemen Program.
- Displays
cultural, gender, religion, race, nationality and age sensitivity and
adaptability, with a commitment to non-discriminatory service provision.
·
Willingness to
travel very frequently to field sites and percent of the time.
- Establishes,
builds and maintains effective working relationships with staff and
partners to facilitate the provision of support.
- Consistently
approaches work with energy and a positive, constructive attitude.
- Solid
communication skills (written and oral): sensitivity to and responsiveness
to all partners, respectful and helpful relations with donors and project
staff.
- Remains
calm, in control and good humored even under pressure.
- Demonstrates
openness to change and ability to manage complexities.
- Responds positively to critical feedback and
differing points of view.
- Solicits
feedback from staff about the impact of his/her own behavior.
Education:
High
school certificate. Preferably, bachelor’s degree in, management or any other related
field.
Candidates
coming from backgrounds in teaching, customer service or professional sectors
with strong social skills will also be considered.
Languages:
·
English – Good
·
Arabic – Fluent
Key
stakeholders: (internal and external)
·
MEAL Manager and Team
Leader
·
Country AAP Officer
·
Area Management
·
Program Technical
Coordinators
All
DRC roles require the post-holder to master DRC’s core competencies:
·
Striving for
excellence: Focusing on reaching
results while ensuring efficient processes.
·
Collaborating:
Involving relevant parties and encouraging feedback.
·
Taking the lead: Taking ownership and
initiative while aiming for innovation.
·
Communicating: Listening and
speaking effectively and honestly.
·
Demonstrating
integrity: Upholding and
promoting the highest standards of ethical and professional conduct in relation
to DRC’s values and Code of Conduct, including safeguarding against sexual
exploitation, abuse and harassment.
Contract length: November
30, 2026
Start date: ASAP
Duty station: Aden, Yemen,
with frequent travel to Lahj locations.
Salary and conditions will
be in accordance with Danish Refugee Council’s National Terms of Employment.
Application process
All applicants must upload
a cover letter and an updated CV (no longer than four pages) in English.
Applications sent by email will not be considered.
'Female candidates are encouraged to apply'
Closing date for
applications: May 20, 2026, recruitment process is
planned to start in maximum 2 weeks after the closing date.
For further information
about the Danish Refugee Council, please consult our website drc.ngo.